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14. FAQ and Technical Support
Should you have any sales or technical trouble with your AVG AntiVirus 2013 application, there are several
ways to obtain help. Please chose from the following options:
Get Support: Right within the AVG application you can reach a dedicated customer support page on
the AVG website (http://www.avg.com/). Select the Help / Get Support main menu item to get
redirected to the AVG website with available support avenues. To proceed, please follow the
instructions on the web page.
Support (main menu link): The AVG application menu (on top of the main user interface) includes
the Support link that opens a new dialog with all types of information you might need when trying to
find help. The dialog includes basic data on your installed AVG program (program / database version
), license details, and a list of quick support links:
Troubleshooting in help file: A new Troubleshooting section is available directly in the help file
included with AVG AntiVirus 2013 (to open the help file, press F1 key in any dialog in the
application). This section provides a list of the most frequently occurring situations when a user
desires to look up professional help for a technical issue. Please select the situation that best
describes your problem, and click it to open detailed instructions leading to the problem solution.
AVG website Support Center: Alternatively, you can look up the solution to your problem on the
AVG website (http://www.avg.com/). In the Support Center section you can find a structured
overview of thematic groups dealing with both sales and technical issues.
Frequently asked questions: On the AVG website (http://www.avg.com/) you can also find a
separate and elaborately structured section of frequently asked questions. This section is accessible
via the Support Center / FAQ menu option. Again, all questions are divided in a well-organized way
into sales, technical, and virus categories.
About viruses & threats: A specific part of the AVG website (http://www.avg.com/) is dedicated to
virus issues (the webpage is accessible from the main menu via the Help / About Viruses and
Threats option). In the menu, select Support Center / About viruses & threats to enter a page
providing a structured overview of information related to online threats. You can also find instructions
- AVG AntiVirus 2013 1
- Contents 2
- 1. Introduction 5
- 3. AVG Installation Process 7
- 3.3. Activate your license 9
- 3.5. Custom options 11
- 3.6. Install progress 12
- 4. After Installation 14
- 5. AVG User Interface 16
- 5.1. Upper Line Navigation 17
- 5.1.1. Like AVG 17
- 5.1.2. Reports 17
- 5.1.3. Support 17
- 5.1.4. Options 19
- 5.2. Security Status Info 21
- 5.3. Components Overview 22
- 5.4. My Apps 22
- 5.6. System Tray Icon 23
- 5.7. AVG Gadget 25
- 5.8. AVG Advisor 26
- 5.9. AVG Accelerator 27
- 6. AVG Components 28
- 6.2. Web Browsing 29
- 6.3. Identity 31
- 6.4. Emails 32
- 6.5. PC Analyzer 34
- 7. AVG Security Toolbar 36
- 8. AVG Do Not Track 38
- 9. AVG Advanced Settings 42
- 9.2. Sounds 45
- 9.4. Computer Protection 47
- 9.4.1. AntiVirus 47
- 9.4.2. Anti-Rootkit 50
- 9.4.3. Cache Server 51
- 9.5. Email Scanner 51
- 9.5.1. Email Scanner 52
- 9.6. Web Browsing Protection 60
- 9.6.1. Online Shield 61
- 9.7. Identity Protection 63
- 9.8. Scans 64
- 9.8.1. Whole computer scan 64
- 9.8.3. Shell extension Scan 67
- 9.8.4. Removable device scan 69
- 9.9. Schedules 69
- 9.9.1. Scheduled Scan 69
- 9.10. Update 76
- 9.10.1. Proxy 78
- 9.10.2. URL 79
- 9.10.3. Manage 80
- 9.11. Exceptions 80
- 9.12. Virus Vault 82
- 9.13. AVG Self Protection 83
- 9.14. Privacy Preferences 83
- 9.15. Ignore error status 86
- 10. AVG Scanning 88
- 10.1. Predefined Scans 89
- 10.1.1. Scan whole computer 89
- 10.3. Command Line Scanning 96
- 10.3.1. CMD Scan Parameters 97
- 10.4. Scan Scheduling 99
- 10.4.1. Schedule 100
- 10.4.2. Settings 101
- 10.4.3. Location 104
- 10.5. Scan Results 106
- 10.6. Scan results details 107
- 11. Virus Vault 108
- 12. History 110
- 12.4. Online Shield findings 115
- 12.5. Event history log 117
- 13. AVG Updates 118
- 13.3. Update levels 119
- 14. FAQ and Technical Support 120
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